War Room on a PingPerfect host

  1. 7 years ago

    Hi there! I went through the War Room setup as per the instructions as well as a tutorial video. I believe I have everything set up correctly however I am unable to get it to work. I am thinking that the issue may be the difference between Server Name and Hostname. The support at PingPerfect said they were the same but it is the only thing I can think of that may be the issue. Any thoughts? Thanks!

  2. There is an alive.log file that would be helpful in troubleshooting this issue - it should be found in the @aliveserver mod folder on your dedicated server. Also can you post your WR group name?

  3. WR group name is: SynodicGaming

    I don't see a alive.log file but I do have a aliveplugin_2017-05-03_08-35.txt file. I think this line may be the issue but I'm not sure how to resolve it:

    [2017-05-03 08:35:25] [info] Checking WarRoom access...
    [2017-05-03 08:35:25] [info] URL: http://alivemod.com/api/authorise?group=SYNG&localDB=false
    [2017-05-03 08:35:26] [error] ###### HandleMessage - StartALiVE ######
    [2017-05-03 08:35:26] [error] Error: You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.
    [2017-05-03 08:35:26] [error] RAW: StartALiVE ['true']
    [2017-05-03 08:35:26] [debug] Return value [['StartALiVE','ERROR','You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.']]

    I've double checked my IP and groupname. Ideas?

  4. You should ask your provider for the external IP address if you haven't. Just to make sure you're using the right one.

  5. I got it to work! Thanks guys for all your advice. I went through the server registration and had a long chat with they server hosts and finally got it to work. Thanks again!

  6. What was the problem?

  7. It seems that the IP that I use to connect to the server (The one they told me was the external IP) was actually not the correct one. I tried using the IP from within the log file and somehow it worked. I'm still pretty new to this server stuff so I don't really understand what I did. I just basically tried stuff till it worked.

 

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